Customer Verification Executive

Roles & Responsibilities:

• Handle customer queries through calls, emails, and chat related to travel services.
• Provide information about tour packages, flights, hotels, visas, and travel policies.
• Assist customers with bookings, confirmations, and itinerary details.
• Resolve customer issues related to cancellations, rescheduling, and refunds.
• Suggest suitable travel options based on customer requirements and budget.
• Maintain accurate customer records and update details in the CRM system.
• Coordinate with internal teams such as sales, operations, and vendors.
• Handle complaints professionally and ensure timely resolution.
• Follow company policies, procedures, and service standards.
• Collect post-travel feedback to improve customer experience and satisfaction.