Desktop Engineer

C7 Tech Solutions

Noida Extension, Delhi-NCR

₹22,000 - ₹25,000 monthly

Fixed

22000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 3 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

7 applicants

Benefits include: PF, 5 working days

Job Description

Core Roles and Responsibilities

  • Technical Support: Troubleshooting computer systems, printers, peripherals, and software applications via phone, email, or in-person.
  • Incident Management: Responding to user tickets, diagnosing issues via targeted questions, and escalating complex problems to specialized IT teams.
  • Installation & Deployment: Setting up new workstations, imaging computers, and installing authorized software.
  • Hardware/Software Maintenance: Conducting regular maintenance, including OS updates, patching (WSUS), and virus protection.
  • Network Connectivity: Resolving LAN/WAN, Wi-Fi, and VPN issues, as well as managing user access.
  • Remote Assistance: Using remote tools to fix issues without needing to be physically present, reducing downtime.
  • Documentation: Maintaining accurate records in the ticketing system to track, resolve, and report on technical issues.
  • Onboarding/Offboarding: Setting up hardware and software for new hires and recovering assets from departing employees. Taggd +9

Required Skills and Qualifications

  • Technical Knowledge: Proficiency in Windows and/or macOS, Microsoft 365, Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS).
  • Troubleshooting: Strong analytical skills for diagnosing hardware and software faults.
  • Customer Service: Excellent communication skills, patience, and a service-oriented mindset.
  • Hardware Familiarity:


Job role

Work location

Delhi NCR Gurugram, Sector 50, Gurugram, Haryana, India Noida Extension, Delhi-NCR

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

C7 Tech Solutions

Address

Delhi NCR Gurugram, Sector 50, Gurugram, Haryana, India Noida Extension, Delhi-NCR

Job posted by C7 Tech Solutions

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