Dispatch Supervisor

Note : 12hr Fixed working hours (9am to 9pm)

Dispatch Supervisor – Roles & Responsibilities

• 1. Daily Dispatch Planning Review all confirmed orders from CRM/Tele caller/Sales team every morning.
• Priorities orders based on order date, location, delivery commitment, and stock availability.
• Create a Daily Dispatch Plan and share it with the Production, Packing, and Loading teams.
• 2. Coordination with Production & Stores Follow up with Production for ready stock availability.
• Ensure all required SKUs (towel rod, tumbler holder, nylon sleeves, kits, etc.) are available and QC-checked before dispatch.
• Communicate shortages immediately to sales & management.
• 3. Packaging & QC Monitoring Ensure correct products, correct quantities, correct variants are packed.
• Check every parcel for:
• 
  
• Label accuracy
• Clean and damage-free packaging
• Proper sealing and box strength
• Implement zero-error dispatch standards.
• 4. Courier & Transport Management Coordinate with courier partners (Delivery, Blue Dart, DTDC, etc.).
• Generate airway bills (AWB) and hand over parcels on time.
• Maintain a record of:
• 
  
• Pickup timings
• Number of parcels
• High-priority shipments
• Track shipments until delivered.
• 5. Documentation & Record Keeping Update daily dispatch sheet with:
• 
  
• Order number
• Customer details
• Items
• Quantity
• Courier partner
• Tracking number
• Dispatch date
• Maintain inward–outward register, invoices, packing slips, and dispatch logbook.
• 6. Coordination with Sales / Tele caller Team Inform sales team once orders are dispatched.
• Share tracking numbers accurately and quickly.
• Update in the CRM (TeleCRM/ERP) if required.
• 7. Inventory Support Assist storekeeper in updating daily stock-out due to dispatch.
• Suggest reorder quantities when stocks go below threshold.
• Report mismatch or missing items immediately.
• 8. Customer Support & Issue Resolution Handle issues like:
• 
  
• Wrong item dispatched
• Missing quantity
• Damaged product returns
• Delay in courier pickup
• Coordinate between customer care, courier, and dispatch team.
• 9. Team Supervision Manage helpers and packing boys.
• Assign daily tasks and ensure efficiency and discipline.
• Train them in proper packing techniques, barcode reading, and quality standards.
• 10. Safety & Compliance Ensure safe material handling and clean dispatch area.
• Check all dispatches comply with company’s policies.
• Prevent mishandling, theft, or misplacement.
• 11. Reporting to Management Submit Daily Dispatch Report:
• 
  
• Total orders received
• Total dispatched
• Pending orders with reasons
• Issues faced
• Highlight bottlenecks and suggest improvements.