Document Verification Executive (Office)

Key Responsibilities:

• Contact potential and existing customers to promote loan products.

Understand customer needs and recommend suitable loan options.

Explain product features, eligibility criteria, interest rates, and documentation requirements.

• Follow up on leads and customer inquiries promptly.
• Maintain accurate records of customer interactions and sales in CRM systems.
• Achieve individual and team sales targets on a monthly and quarterly basis.
• Ensure compliance with all company policies and lending regulations.
• Provide feedback to management on market trends, customer needs, and competitive products.

Required Skills:

1. Excellent communication skills (verbal and written) in Hindi.
2. Ability to handle customer queries efficiently and politely.
3. Patience and empathy to manage difficult or irate customers.