E-Commerce Executive

We are looking for a detail-oriented and proactive E-Commerce Executive to manage order processing, returns, and related customer communications across online marketplaces and brand-owned platforms. The ideal candidate should have strong organizational skills, a customer-first mindset, and hands-on experience with e-commerce platforms, logistics coordination, and inventory management.

Key Responsibilities

• Order Processing & FulfillmentAccurately capture and validate customer orders across multiple e-commerce platforms.
• Ensure timely and error-free dispatch of orders including picking, packing, and shipping.
• Monitor inventory levels, restock as needed, and coordinate with warehouse/operations teams.
• Manage shipping arrangements, track deliveries, and liaise with logistics partners.
• Provide real-time order tracking updates and proactively communicate with customers.
• Maintain accurate data records on orders, inventory, and customer transactions.
• Prepare periodic reports on order volume, fulfillment speed, and shipping cost analysis.

Returns & Claims Management

• Authorize return requests in line with company policies.
• Oversee the return logistics: receiving, inspecting, and processing refunds or exchanges.
• Address customer concerns related to returns, refunds, or product replacements.
• Update inventory records to reflect returned items and coordinate quality control checks.
• Resolve disputes and escalate issues when necessary to protect brand integrity.
• Track and analyze return trends, return rates, and cost implications.

Required Skills & Competencies

• Organizational Skills: Ability to manage high-volume transactions and prioritize tasks effectively.
• Attention to Detail: Ensuring precision in order processing, inventory tracking, and reporting.
• Communication Skills: Strong written and verbal communication with customers and internal teams.
• Problem-Solving Ability: Proactive in resolving order, shipping, or return-related issues.
• Technical Proficiency: Experience with e-commerce platforms (Amazon, Flipkart, Shopify, etc.), inventory management software, and CRM tools.
• Adaptability: Ability to thrive in a fast-paced and evolving e-commerce environment.

Qualifications

• Bachelor’s degree in Business, E-commerce, Supply Chain, or related field (preferred).
• 1–3 years of experience in e-commerce operations, order processing, or logistics.
• Knowledge of marketplace policies (Amazon, Flipkart, Meesho, Myntra, etc.) is a plus.

What We Offer

• Opportunity to work with a growing premium e-commerce brand.
• Exposure to end-to-end e-commerce operations.
• Collaborative and fast-paced work environment.
• Competitive salary and growth opportunities.