E-Commerce Manager

E-commerce Manager

Job Summary:

We are seeking a detail-oriented and proactive E-commerce Manager to manage and optimize our presence across multiple online marketplaces including Amazon Seller, Amazon Seller Flex, Flipkart, JioMart, Myntra, 1MG, Own Website along with other emerging e-commerce platforms. The candidate will be responsible for end-to-end marketplace operations, ensuring sales growth, brand visibility, and seamless customer experience.

Key Responsibilities:

Marketplace Management:

Create new listings with:

·        Product title (SEO optimized).

·        Bullet points (features & benefits).

·        Description / A+ content / Rich Content.

·        Backend keywords.

·        UPC / EAN / GTIN (or apply for exemption)

• Upload high-quality images (white background + lifestyle shots)

·        Submit documents such as Brand authorization letter & Product certifications (FSSAI, BIS, etc. depending on category) if required.

Handle day-to-day operations:

Order & Inventory Management:

·        Monitor and process orders, returns, and cancellations

·        Maintain inventory synchronization across all portals

·        Ensure accurate pricing, stock availability, and order processing across all platforms

Product research & Strategy

·        Identify demand, competition, and pricing

·        Analyze similar listings, reviews, and keywords

·        Suggest your USP (price, quality, design, bundle, etc.)

Create Shipping Methods

·        Easy Ship / Self Ship Templates and use it in various SKUs

Launch Marketing & Visibility

• Content updates (titles, descriptions, images, keywords).

·        Manage marketplace ads (Amazon Ads, Flipkart Ads, etc.)

·        Use keywords for SEO ranking

·        Participate in sales events (Great Indian Festival, etc.)

·        External traffic (Knowledge of Digital Marketing including SEO & SMO) (Instagram, website, influencers)

·        Plan and execute digital campaigns to drive traffic and sales

·        Coordinate with internal/external marketing teams for brand campaigns

·        Set up deals, coupons, and lightning deals.

Reviews & Ratings Strategy

·        Get initial reviews (organically)

·        Use “Request a Review” feature

·        Maintain good service to improve ratings

Order Management & Customer Service

·        Track orders, returns, refunds

·        Respond to customer queries

·        Handle negative feedback professionally

·        Handle customer queries, complaints, and feedback professionally

·        Ensure high seller ratings and customer satisfaction

Performance Monitoring & Scaling & Optimization & Reporting.

·        Track key metrics like Conversion rate / Buy Box percentage & Ad performance (ACOS, ROAS), sales performance & traffic.

·        Optimize listings & Improve listing content (A+ content) regularly.

·        Expand to more SKUs/variations

·        Spending on Ads Strategically

·        Expand to other marketplaces

·        Plan and execute promotional campaigns, discounts, and deals

·        Optimize listings using SEO techniques to improve visibility and rankings

·        Generate regular MIS reports on sales, inventory, and performance metrics

·        Analyze competitor activity and market trends

·        Provide actionable insights for business growth

·        Reconciliation of Payments, Returns and Dispatches.

Requirements:

• Bachelor’s degree in Business, Marketing, E-commerce, or related field
• 2–5 years of experience in handling e-commerce marketplaces
• Hands-on experience with platforms like Amazon Seller Central, Flipkart Seller Hub, etc.
• Strong understanding of online sales, digital marketing, and marketplace algorithms
• Proficiency in MS Excel and data analysis
• Good communication and coordination skills