Logistic Executive

Job SummaryA Logistics NDR (Non-Delivery Report) Executive is responsible for handling failed delivery cases, contacting customers, updating correct information, and coordinating with delivery teams to ensure successful re-delivery of shipments.

• Key ResponsibilitiesMonitor and manage NDR (Non-Delivery Report) cases in the logistics system.
• Call customers to verify address, availability, or delivery instructions.
• Update correct address, contact details, or preferred delivery time in the system.
• Coordinate with delivery executives and hub teams for re-attempting deliveries.
• Resolve issues such as wrong address, customer unavailable, or refused shipments.
• Maintain daily reports of undelivered shipments and resolutions.
• Ensure timely closure of NDR cases as per company SLA.
• Communicate with customer support and operations teams for quick resolution.
• Required SkillsGood communication and calling skills
• Basic computer knowledge (Excel, logistics software)
• Problem-solving ability
• Ability to work under pressure and deadlines