Logistics Executive

Hiring: Customer Support & Logistics Executive

Location: Delhi

Job Type: Full-time

Salary: ₹12,000 – ₹16,000 / month (based on experience)

Job Description

We are looking for a Customer Support & Logistics Executive who can manage both customer interactions and ensure smooth order fulfillment.

Responsibilities

Customer Support:

• Handle customer queries via WhatsApp, Instagram, email & calls
• Assist with product details, sizing, and order updates
• Resolve issues related to returns, exchanges, delays, etc.

Logistics & Operations:

• Manage order processing and tracking
• Coordinate with warehouse and courier partners
• Ensure timely dispatch and delivery
• Handle returns and reverse logistics
• Maintain order and inventory records

Requirements

1–3 years of experience in customer support / operations

Good communication skills (Hindi + English)

Basic computer knowledge (Excel, order systems)

Organized, responsible, and detail-oriented

Ability to multitask and solve problems quickly

Preferred (Not Mandatory)

Experience in D2C / fashion / jewellery brands

Knowledge of Shopify or similar platforms

Perks

Work directly with founders

Growth opportunities in a fast-growing brand

Friendly and creative work environment