📝 Role Overview:We are seeking an experienced and energetic Senior Corporate Trainer with strong exposure to the Ed-Tech domain, capable of training and mentoring talent in Marketing (digital & brand), Sales (B2C/B2B, inside & field), Customer Success, and CRM operations. The trainer will be responsible for designing, delivering, and measuring results-driven training modules focused on industry-relevant skills, tools, and performance enhancement.

• 🎯 Key Responsibilities:🧠 Training Design & Execution Create and deliver structured training content for:
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• Digital Marketing – SEO, PPC, Social Media Campaigns, Funnel Building, Marketing Automation, Paid Ads (Meta, Google), Content Marketing, Blogging, Web Design Basics
• Sales Training – B2B & B2C sales processes, Inside Sales, Channel & Agency Sales, Lead Handling, Client Acquisition, Negotiation Skills, CRM and Target Management
• Customer Experience & Support – Customer Query Resolution, Escalation Handling, CRM Tools, Call Handling, Tele-support, and Grievance Management
• Conduct both live training sessions and digital learning modules for trainees, new hires, and existing teams
• 📈 Performance & Capability AssessmentEvaluate participants’ learning progress via assessments, mock tasks, and practical evaluations
• Conduct weekly feedback sessions and share training effectiveness reports with management
• Align training goals with departmental KPIs (sales, leads, support tickets, digital reach)
• 🛠️ Tools & Tech ProficiencyTrain candidates on marketing & CRM tools such as:
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• CRM Systems: Salesforce, Zoho, Freshdesk
• Marketing Platforms: Meta Ads, Google Ads, Mailchimp, HubSpot, Canva, WordPress
• Sales Tools: LeadSquared, Excel for Reporting, MS Office Suite
• Customer Support Tools: Chatbots, IVRs, Ticketing Software
• 🤝 Collaboration & StrategyWork closely with Marketing, Sales, Product, and HR teams to understand business needs and customize training content accordingly
• Support onboarding and upskilling for candidates in internship, OJT (On-Job Training), and full-time roles
• ✅ Key Skills Required:💡 Marketing & BrandingDigital Campaigns, SEO/SEM, Social Media Optimization, Web Content, Brand Strategy
• Funnel Building, Email Marketing, Blogging, Paid Ads, Creative Development
• 🧲 Sales & Business DevelopmentB2B & B2C Sales Techniques, Channel/Agency/Branch Sales
• Lead Management, Cold Calling, Sales Forecasting, Field Sales Strategy
• Sales Automation Tools & Reporting
• 🤝 Customer SuccessQuery Resolution, Escalation Matrix, Call Center Support, CRM Operations
• Client Interaction, Customer Retention, Relationship Building
• 💼 Soft & Technical SkillsMS Office (Excel, PPT, Word), Data Reporting, Project & Team Management
• Public Speaking, Presentation, Communication, Problem Solving, Networking
• Training, Feedback Delivery, Digital Literacy, Target Orientation
• 📚 Educational & Experience Requirements:Bachelor’s/Master’s degree in Marketing, Business Administration, or a relevant field
• Minimum 5 years of experience in Ed-Tech or similar training-intensive industries
• Certifications in Digital Marketing / Sales Enablement / Customer Success (preferred)
• 🎁 What We Offer:Opportunity to impact the careers of thousands of learners
• Flexible and creative training environment
• Competitive compensation and career growth in a leading Ed-Tech company