We’re looking for a talented Customer Service Representative who’ll be a critical part of our mission to consistently deliver accurate and professional customer service in a timely manner to all our retail (online) and B2B customers. As an Online Portal Handler, you’ll communicate with customers primarily through email, chat, and phone, and utilize internal software / tools to navigate customer orders, research, and communicate effective solutions. Key Responsibilities Respond to customer inquiries across all communication channels. Keep up to date with offered products and provide accurate answers to questions related to product features, pricing, and availability. Work closely with internal departments to meet customers' needs and resolve complicated issues. Help resolve product returns and service / maintenance requests. Work with courier partners to respond to shipping inquiries and expedite order deliveries. Monitor and analyse customer feedback / reviews and provide suggestions to improve CSAT.\ Keep track of product listings to ensure accurate content across all sales channels (description, images, price, etc.). Ensure product content across different sales channels is accurate. Required Skills Communication: Excellent communication skills (written and verbal) Ability to comprehend and interpret customer issues correctly and communicate the solution clearly. Ability to compose accurate, concise, and grammatically correct written responses. Ability to communicate effectively with internal departments and work in a team environment. Technical / Computer Skills Good typing skills / speed. Familiar with MS Office / Google tools (Docs, Sheets, Slides, etc.). Basic understanding of e-commerce websites (Shopify, Amazon, etc.) and how they work. Ability to understand and quickly learn new tools / software. Problem Solving and Customer-Centric Effective problem-solving skills including decision making, time management, and immediate prioritisation of tasks as assigned. Ability to approach problems logically and rationally. Ability to empathise with and prioritise customer needs. Demonstrates conflict resolution, negotiation, and de-escalation skills. Demonstrates ownership to resolve challenging customer issues, escalating when necessary. Others Maintain regular and reliable attendance, including the daily schedule as assigned. Flexible with the working schedule; is expected to work on weekends and holidays. Added Bonus Knowledge about / interest in e-commerce and social online portals. Ability to communicate in languages other than English. Familiarity with seller portals for online marketplaces like Amazon. Reporting / Analytical Skills. Qualifications Minimum 10 + 2 / Graduate 0 - 3 yrs of experience in a similar role (preferably).
More about this Online Marketing Executive job
LOOK@ME is aggressively hiring for the job profile of Online Marketing Executive for 1 open position at Delhi-NCR in Kailash Nagar Pushta locality. Kindly go through the FAQs to get all answers related to the given job 1. How much salary can I expect? Ans. You can expect a minimum salary of 7,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who are freshers are eligible to apply for this job. 3. Is there any specific skill required for this job? Ans. The candidate should have Fluent English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing of 10:00 AM - 6:00 PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to apna website or app and apply for this job with 565248 or call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 24-Sep-2021. For more details, check out apna and find job opportunities for Full Time Freshers. Through apna, you can find jobs in 21 cities across India. Join NOW!