Operation Manager

Operations Manager – Multi-Brand Cloud KitchenLocation: Gurgaon / Delhi NCR

Industry: Food & Beverage (Cloud Kitchen / QSR)

Role Overview : We are looking for a highly driven Operations Manager to oversee end-to-end operations of a multi-brand cloud kitchen setup. The role demands strong leadership, process orientation, and the ability to manage high-volume delivery operations while maintaining quality, speed, and cost efficiency across brands.

Key Responsibilities :

1. Kitchen Operations Management

• Oversee daily operations across multiple brands under one kitchen
• Ensure smooth order flow from aggregators (Zomato/Swiggy) to dispatch
• Maintain high standards of food quality, hygiene, and presentation
• Ensure optimal kitchen prep planning to avoid delays and wastage

2. Team Management

• Manage chefs, kitchen staff, packing team, and shift supervisors
• Drive staff productivity, discipline, and shift scheduling
• Handle hiring, training, and retention of operations staff
• Build a strong SOP-driven culture despite high attrition

3. SOP & Process Implementation

• Create, implement, and audit SOPs across all brands
• Ensure standardization of recipes, portioning, and plating/packing
• Minimize errors in orders, packaging, and dispatch
• Drive continuous process improvements

4. Cost & Inventory Control

• Monitor food cost, wastage, and pilferage
• Maintain inventory levels and vendor coordination
• Ensure proper GRN, stock audits, and consumption tracking
• Work closely with purchase and accounts teams

5. Delivery & Customer Experience

• Ensure timely order dispatch and coordination with delivery partners
• Minimize cancellations, delays, and customer complaints
• Monitor aggregator ratings and reviews; implement corrective actions
• Improve packaging quality and customer satisfaction

6. MIS & Reporting

• Track daily sales, order volumes, AOV, and kitchen performance
• Analyze brand-wise performance and suggest improvements
• Share daily/weekly reports with management
• Work with data to optimize menu, pricing, and operations
• Key Skills RequiredStrong experience in cloud kitchen / QSR / multi-brand operations
• Deep understanding of Zomato/Swiggy backend operations
• Excellent team handling and leadership skills
• Strong grip on SOPs, food costing, and inventory control
• Ability to work in high-pressure, high-volume environments
• Data-driven mindset with basic Excel/MIS knowledge
• Experience & Qualification4–8 years in F&B operations (preferably cloud kitchen or QSR chains)
• Graduate in Hospitality / Hotel Management preferred
• Experience in handling multiple brands under one roof is a must
• What We’re Looking ForSomeone who can bring structure to chaos
• A problem-solver who can handle peak-hour pressure smoothly
• A leader who can scale operations without compromising quality