Operations Manager

Job Title: Operations ManagerDepartment: Operations

Location: Multiple Locations (Travel Required)

Job Summary:We are looking for a proactive and result-oriented Operations Manager who will be responsible for managing client relationships, visiting franchise/center locations as required, and ensuring smooth operational execution. The role involves providing on-ground support in marketing strategies, admission counseling processes, and overseeing dispatch operations.

Key Responsibilities:1. Client Relationship Management

• Act as the primary point of contact for assigned clients/centers.
• Conduct regular site visits to ensure operational standards are maintained.
• Address client concerns and provide timely solutions.

2. On-Site Operational Support

• Visit locations across regions as per requirement.
• Ensure implementation of company policies, SOPs, and quality standards.
• Monitor performance and suggest improvement strategies.

3. Marketing Support

• Guide centers on local marketing activities and promotional strategies.
• Suggest innovative ideas for lead generation and admissions growth.
• Coordinate with the marketing team for campaign execution.

4. Counseling & Admissions Guidance

• Train and support center teams on effective parent counseling techniques.
• Monitor conversion ratios and provide improvement plans.
• Assist during admission drives and events when required.

5. Dispatch & Coordination

• Oversee dispatch of marketing materials, curriculum kits, and other supplies.
• Ensure timely coordination between HO and centers.
• Maintain dispatch records and follow-up for delivery confirmations.