Process Associate

Job Responsibilities

● Handle day-to-day operational tasks related to freight forwarding services, including documentation, shipment tracking, and data entry.

● Communicate effectively with clients, carriers, and vendors via email and calls to ensure smooth operations.

● Ensure accurate data entry of shipment details, invoices, and other logistics documents into the system.

● Coordinate with international teams to resolve queries related to freight movements.

● Monitor shipment progress and provide timely updates to clients.

● Ensure compliance with shipping regulations and client requirements.

● Assist in preparing reports and maintaining records of freight transactions.

● Identify and suggest process improvements for efficiency.

Required Skills & Qualifications

● Bachelor’s degree (preferred but not mandatory).

● 1-2 years of experience in operations, logistics, freight forwarding, or a related field.

● Strong communication skills (written and verbal) in English.

● Proficiency in MS Office (Excel, Word, Outlook) and familiarity with logistics software (preferred).

● Ability to multi-task, prioritize, and work in a fast-paced environment.

● Strong attention to detail and problem-solving skills.

● Willingness to work in different time zones as required for international operations