Quality Manager

Position Name: Quality Manager        Department: ______________________________________

Grade: _________________________ Location -Pitampura

Reports To: __________________________________________

Primary Role and Responsibilities (Job Description & KRAs)

· Develop and implement QMS / SOPs /

Policies.

· Align processes with AYUSH/NATUROPATHY (as applicable).

· Maintain documentation, manuals, and records.

· Monitor quality of NGO programs (health, AYUSH, naturopathy, etc.)

· Define quality indicators & KPIs

· Track program outcomes and impact

· Prepare quality and compliance reports for management & donors

· Train staff on quality standards, SOPs, and

compliance

· Promote a quality culture across departments

Secondary Role and Responsibilities:

· Plan and conduct internal quality audits

· Coordinate external audits and inspections

· Ensure compliance with:

·      Donor & CSR requirements

·      Government schemes & guidelines

·      FCRA / statutory norms (if applicable)

· Prepare quality reports, dashboards, and

compliance   reports

Key Competencies required in the Current Job:

·      Strong documentation & SOP drafting skills

·      Audit and compliance management

·      Good communication & training skills

·      Attention to detail and problem-solving ability

Specifications:

Experience: 4-5 years

Education Essential: MBA / MSW / MPH / Quality Management / Healthcare Management

Education Preferred: Certification in ISO 9001 / Ayush /

Naturopathy

Preferred Company / Industry Type:

· 4–5 years in quality/compliance/audit role

· NGO, healthcare, AYUSH, naturopathy, hospital, or social sector experience preferred.