Restaurant Manager

Key Responsibilities:

• Employee Training:

Train and develop staff on service standards, SOPs, hygiene, billing, and upselling techniques.

• Staff Handling:

Manage staff attendance, discipline, grooming, motivation, and performance.

• Shift Handling:

Plan and manage staff shifts to ensure smooth operations during peak and non-peak hours.

• Billing, Inventory & Ordering:

• Oversee POS and billing operations

• Manage inventory, stock control, and vendor ordering

• Control wastage and pilferage

• Opening & Closing Operations:

Ensure proper outlet opening and closing as per company SOPs.

• Sales Target Achievement:

Drive daily, weekly, and monthly sales targets through team motivation and planning.

• Marketing, Upselling & Sales Boosting:

• Implement upselling and cross-selling strategies to increase average order value

• Introduce combo offers, add-ons, and promotional schemes

• Train staff on suggestive selling and product knowledge

• Customer Relationship Management:

Handle customer complaints, feedback, and ensure excellent dining experience for repeat business.

• Local Marketing & Promotions:

Support local marketing initiatives, events, and promotional activities in coordination with the marketing team.

• Compliance & Hygiene:

Ensure food safety, hygiene standards, and company policies are followed at all times.

Skills & Requirements:

• Proven experience as a Restaurant Manager or similar role

• Strong leadership and people management skills

• Knowledge of POS, billing, inventory, and sales reporting

• Excellent customer service and communication skills

• Ability to work in shifts and handle pressure

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