Senior Admission Counselor

Role Overview:

Eduplor is hiring Admission Counselors who are passionate about education and can confidently help students and professionals choose the right online university programs. If you are a great communicator, target-driven, and ready to make an impact, this role is for you.

Role Summary

As a Senior Admission Counsellor for NMIMS, you will be responsible for converting leads into enrolments for NMIMS’s online MBA and BBA programs. You will engage with prospective students over phone, email, and digital channels; understand their needs; and counsel them – with the goal of guiding them to select NMIMS’s offerings. You’ll also be involved in pipeline management, reporting, coordination with university teams, and continuous improvement of the counselling process.

This is a mid-level role (2–3 years of experience required), demanding strong sales acumen, consultative counselling skills, and result orientation.

Key Responsibilities

• Engage prospective students via inbound/outbound calls, WhatsApp, emails, and other channels to counsel them on NMIMS online MBA / BBA programs
• Qualify leads based on eligibility, need, timeline, and readiness
• Fully explain program structure, curriculum, faculty, fee structure, admission process, placement support, ROI, etc.
• Address objections, provide clarity, and build trust
• Maintain regular follow-ups and manage lead nurturing until conversion
• Achieve monthly / quarterly enrolment / revenue targets
• Use and update CRM rigorously (lead status, notes, follow-ups, disposition)
• Generate reports and dashboards to track performance, conversion rates, drop-offs, etc.
• Collaborate with marketing to refine lead generation and messaging
• Liaise with NMIMS’s admissions / academic / operations team for documentation, approvals, queries, and escalations
• Suggest process improvements to enhance conversion rates and student experience
• Mentor junior counsellors (if applicable)

Requirements

• Experience: 2–3 years in Admissions Counselling / EdTech / Inside Sales / Education Consulting.
• Education: Graduate in any discipline (MBA preferred).
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation abilities.
• Target-oriented with a consultative counselling approach.
• Proficient in using CRM tools and Microsoft Office.
• Ability to manage time effectively and multitask.

Preferred / Desirable

• Prior experience with NMIMS or other online degree programs
• Understanding of management education landscape in India
• Exposure to digital marketing funnels, lead generation, and data-driven sales