Service Advisor

🚗 Job Title: Service Advisor

📍 Location:

Dap kia workshop hero honda chowk sector-33 Gurgaon

🏢 Department:

After-Sales / Service

🎯 Job Summary:

We are seeking a customer-focused and technically knowledgeable Service Advisor to act as the liaison between customers and the service workshop. The ideal candidate will ensure a smooth service experience, accurate job card preparation, timely delivery of vehicles, and high customer satisfaction.

🔧 Key Responsibilities:

1. Customer Handling

• Greet customers professionally and understand their vehicle concerns.
• Conduct preliminary vehicle inspection and document issues.
• Explain recommended repairs and service packages clearly.
• Provide cost estimates and obtain customer approval.

2. Job Card & Documentation

• Prepare accurate job cards with detailed customer complaints.
• Coordinate with technicians for diagnosis and repair updates.
• Maintain service history and customer records in DMS (Dealer Management System).

3. Workshop Coordination

• Schedule service appointments and manage workflow.
• Monitor repair progress and ensure timely completion.
• Ensure availability of spare parts in coordination with parts department.

4. Billing & Delivery

• Verify completed work and prepare final invoices.
• Explain repairs carried out and charges to customers.
• Ensure vehicle cleanliness before delivery.
• Collect payments and close job cards.

5. Customer Satisfaction

• Handle customer complaints effectively.
• Follow up after service for feedback.
• Achieve CSI (Customer Satisfaction Index) targets.

🛠 Required Skills & Competencies:

• Strong knowledge of automobile systems (engine, transmission, suspension, etc.)
• Excellent communication and customer service skills
• Ability to upsell service packages and accessories
• Basic computer skills (MS Office, DMS software)
• Problem-solving and conflict management skills
• Time management and multitasking ability

🎓 Qualifications:

• Diploma / Bachelor’s degree in Automobile Engineering or Mechanical Engineering
• 1–5 years of experience in automobile dealership/service center
• Valid driving license

💰 Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSI)
• Revenue per Repair Order (RPRO)
• Labor and parts sales target
• Repeat customer rate
• Vehicle turnaround time (TAT)

📌 Preferred Experience:

• Experience in dealership environment (2W / 4W / Commercial vehicles)
• Familiarity with OEM standards and warranty procedures