Team Leader (bengoli)

Position: Team Leader – Government Survey Project

Department: Operations / Survey & ResearchLanguage

Requirement: Bengali/Hindi (Mandatory)

Employment Type: Project-Based

Reporting To: HR Head

• Key Roles & Responsibilities

1. Team Supervision & Management Lead and manage a team of Bengali language survey executives.

• Allocate daily calling targets and monitor team productivity.
• Conduct daily briefings and performance reviews.
• Provide guidance, coaching, and on-floor support to team members.
• Ensure attendance, discipline, and adherence to shift schedules.

2. Survey Operations OversightOversee outbound calling activities conducted by the team.

• Ensure survey calls are conducted strictly as per the approved script.
• Monitor live calls for quality, neutrality, and professionalism.
• Ensure accurate and complete data entry into survey forms.

3. Data Accuracy & Quality Control: Perform regular audits of filled survey forms.

• Ensure zero manipulation or biased data entry.
• Identify discrepancies and implement corrective measures.
• Maintain high data integrity standards throughout the project.

4. Compliance & Political NeutralityEnsure the team maintains complete political neutrality.

• Prevent any form of influence, persuasion, or personal opinion sharing.
• Ensure adherence to confidentiality and data privacy policies.
• Escalate any compliance-related concerns to management immediately.

5. Reporting & MIS ManagementPrepare daily, weekly, and monthly performance reports.

• Track:
• 
  
• Number of calls made
• Survey completion rate
• Error rate
• Productivity per executive
• Share progress updates with the Project Manager.
• Maintain proper documentation and call records.

6. Training & Process ImprovementTrain new joiners on calling scripts and survey procedures.

• Conduct refresher sessions to improve quality and performance.
• Identify performance gaps and suggest process improvements.
• Coordinate with QA teams for feedback implementation.
• Key Performance Indicators (KPIs): Achievement of daily and monthly survey targets
• Team productivity levels
• Data accuracy and form completion quality
• Error rate reduction
• Adherence to neutrality and compliance standards
• Team retention and discipline
• Timely and accurate reporting
• Required Qualifications & SkillsMandatoryFluency in Bengali (spoken and comprehension)
• Experience in tele-calling / call center/survey projects
• Team handling experience (minimum 1–2 years preferred)
• Basic computer proficiency (data entry, Excel, CRM tools)
• PreferredExperience in government survey or research projects
• Strong leadership and problem-solving skills
• Understanding of the Indian political structure (neutral awareness only)
• Behavioral CompetenciesStrong leadership & people management skills
• Attention to detail
• Ethical and unbiased approach
• Ability to work under pressure and meet targets
• Excellent communication and coordination skills