Technical Support Executive

Job Summary:

We are seeking a proactive IT Software Support Executive to provide technical support for Tally ERP/TallyPrime and Cloud-based solutions. The candidate will be responsible for installation, troubleshooting, data support, and assisting clients in smooth usage of Tally on desktop and cloud environments.

Key Responsibilities:

• Provide technical support for TallyPrime, Tally ERP, and Tally on Cloud via phone, email, remote, or on-site.
• Install, configure, and troubleshoot Tally software and related add-ons/TDLs.
• Handle data migration, backup, restore, and synchronization issues.
• Support clients for Tally license, TSS renewal, and multi-user configurations.
• Assist in cloud setup (AWS/Cloud server), user creation, and access management.
• Resolve performance issues related to Tally on local server and cloud.
• Coordinate with internal technical/development team for customization and bug fixes.
• Provide basic training and guidance to users on Tally features and reports.
• Maintain support tickets and update status regularly.
• Ensure timely resolution and high customer satisfaction.

Required Skills:

• Good knowledge of TallyPrime/Tally ERP.
• Basic understanding of cloud servers, RDP, and networking.
• Knowledge of Windows OS, remote tools (AnyDesk, TeamViewer, etc.).
• Basic understanding of accounting concepts.
• Good communication and client-handling skills.
• Problem-solving and troubleshooting ability.

Qualification:

• BCA / B.Tech / Diploma in IT / Computer or Commerce background with Tally knowledge.
• 0–3 years experience in Tally or software support (freshers with Tally knowledge can apply).

Preferred Skills:

• Experience in Tally on Cloud / AWS support.
• Knowledge of TDL customization support.
• Experience in ERP or accounting software support.

Working Details:

• Full-time position
• Client support via remote and on-site visits
• Office hours: As per company policy