Telecalling Executive

About Leekir

Leekir connects adventurers with safe, guided trekking and pilgrimage experiences across India. We work with trusted tour guides, local operators, and community partners to deliver well-managed group adventures.

🔹 Responsibilities

1. Lead Calling & Customer Outreach

• Call incoming leads generated from Instagram, WhatsApp, website, and ads.
• Explain trek packages, itineraries, pricing & inclusions.
• Guide customers through booking steps.
• Send WhatsApp follow-up messages.
• Maintain call logs, status updates, and CRM sheets.

2. Tour Guide/Partner Onboarding

• Call freelance trekking guides, tour leaders, and local operators.
• Explain Leekir’s model, commission structure, and onboarding process.
• Collect required details (ID, experience, trek expertise, availability).
• Maintain a database of verified guides and contacts.
• Build relationships with local partners for future departures.

3. On-Trek Support & Issue Handling

During an ongoing trek batch, the caller should:

• Be available to receive customer or guide calls if an issue arises.
• Assist with clarifications about itinerary, weather, transport, etc.
• Coordinate between trekkers, guides, and the operations team.
• Provide calm guidance in case of small issues (delays, meeting points, etc.).
• (Note: NOT emergency rescue — only coordination and communication.)

4. Operations Support

• Assist with sharing PDFs, trek checklists, instructions, and pickup info.
• Verify that customers receive pre-trek updates (packing list, timing, meeting points).
• Track batch rosters and guide assignments.

🔹 Requirements

• Clear communication in both Hindi & English
• Comfortable making 60–80 calls/day (mix of leads + guide outreach)
• Basic smartphone/laptop + stable internet
• Ability to stay calm with anxious customers
• Good listening skills
• Basic Excel/Sheets familiarity
• Past telecalling/customer care experience is helpful but NOT mandatory
• Comfortable with light weekend on-call support during active trek batches (optional but preferred)

🔹 What You Get

• Fixed monthly salary + performance incentives (per booking + per guide onboarded)
• Work-from-home flexibility
• Training on treks, itineraries, customer queries, and processes
• Growth path: Senior operations / community manager / guide management roles
• Simple, supportive work environment