Telesales Executive

The Loan and Credit Card Sales Executive is responsible for aggressively driving the sales of the bank/financial institution's loan and credit card products. This role involves identifying and acquiring new customers, understanding their financial needs, presenting suitable product solutions, and ensuring a high standard of customer service and regulatory compliance throughout the sales cycle.

Key Responsibilities

1. Sales and Business Development

Achieve Sales Targets: Consistently meet or exceed monthly, quarterly, and annual sales targets for various loan (e.g., personal, auto, home) and credit card products.

Lead Generation: Proactively source new customers through various channels, including cold-calling, referrals, networking, roadshows, and tapping into walk-in traffic.

Client Consultation: Conduct thorough needs assessments to understand the financial situation and requirements of prospective clients.

Product Pitching: Clearly explain the features, benefits, terms, and pricing of different loan and credit card options, guiding customers to the most suitable product.

Cross-Selling: Identify opportunities to cross-sell other banking or financial products based on customer eligibility and need.

2. Application and Compliance

Application Processing: Assist customers in accurately completing application forms and collecting all necessary supporting documents (e.g., identity proof, income statements).

Due Diligence: Conduct preliminary checks on customer eligibility and creditworthiness before submission.

Documentation Management: Ensure all applications and documentation are complete, accurate, and comply with company policies and regulatory requirements.

Follow-up: Track applications from submission to approval and disbursement/issuance, intervening promptly to resolve any issues or deficiencies.

3. Customer Service and Relationship Management

Relationship Building: Develop and maintain strong, long-lasting relationships with clients to foster trust, loyalty, and repeat business/referrals.

Query Resolution: Provide exceptional customer service by addressing all product-related inquiries, issues, or complaints in a timely and professional manner.

Activation: Follow up with new credit card customers to ensure card activation and encourage initial usage.

4. Reporting and Administration

Pipeline Management: Maintain accurate and up-to-date records of all sales activities, customer interactions, and pipeline status in the Customer Relationship Management (CRM) system.

Reporting: Prepare and submit regular sales reports, including daily/weekly activity summaries and performance against targets, to management.

Market Knowledge: Stay updated on the latest financial products, market trends, and competitor offerings.