Telesales Executive

Objectives of this role

Meet weekly/monthly sales targets by developing a marketing strategy as a telesales executive

Gain a deep understanding of the company’s services and find gaps in the customer’s lives wherein the company’s services fit

Foster strong relationships with existing and potential customers by honing the telesales executive skills such as listening, empathy and problem-solving

Comply with the rules and regulations of the company by providing customer support as a telemarketing executive

Responsibilities

Convert leads for the company through telephonic conversations

Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries

Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role

Update customers about new launches and record customer reactions to new products

Be aware of the latest industry trends as a telesales executive

Liaise with the concerned department regarding customer queries and complaints

Required skills and qualifications

High school diploma

Prior experience working as a telesales executive or in a similar role

Fluency in English

Adept knowledge of working with MS Office

Great communication skills, both verbal and written

Preferred skills and qualifications

Bachelor’s degree in communication, marketing, or a similar discipline

Proven record of meeting sales targets

Outstanding negotiation and time management skills