Telecalling Team Leader

Manage A Team Of Individuals Working On Telesales • Resolve Customer Complaints Brought To Your Attention • Create Policies And Procedures • Plan The Training And Standardisation Of Service Delivery • Manage Inbound And Outbound Customer Calls In A Timely Manner • Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible • Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team • Gain Comprehensive Product Knowledge To Enhance Customer Support • Maintain A Pleasant Working Environment For Your Team • 3 years of experience as a Team Leader. *Note* No calls Only share Resume on given number