Hotel Receptionist

Job Description:

Receptionist for Resort at Garhwa in Jharkhand @ The Shivaay Resort, Kalyanpur, Garhwa, Jharkhand

We are looking for a friendly and professional Hotel Receptionist to manage our front desk and provide excellent customer service to our guests. The receptionist will be responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and answering guest inquiries.

Key Responsibilities:

• Greet and welcome guests in a polite and professional manner.
• Handle guest check-in and check-out procedures.
• Manage room bookings and reservations.
• Answer phone calls and respond to guest inquiries.
• Provide information about hotel services, rooms, and facilities.
• Maintain guest records and update booking details in the system.
• Handle guest complaints or requests and provide quick solutions.
• Coordinate with housekeeping and other hotel staff when needed.

Requirements:

• Minimum 12th pass (Graduation preferred).
• Basic computer knowledge.
• Good communication skills in Hindi and basic English.
• Friendly personality and customer service attitude.
• Experience in hotel front office is preferred (Freshers can also apply).