Customer Support Executive

1. Customer Relationship Management

• Maintain regular contact with all active customers.
• Act as the primary coordination point for customer communication.
• Ensure timely response to customer queries and escalations.
• Build long-term professional relationships with key customer stakeholders.

2. Post-Delivery Quality

• Follow-upProactively request quality feedback after every consignment delivery.
• Track and document customer reviews and observations.
• Coordinate internally with Quality and Production teams for corrective actions.
• Maintain a customer feedback register and share periodic reports with management.

3. Delivery Coordination

• Coordinate dispatch schedules with production and logistics teams.
• Ensure delivery timelines are communicated clearly to customers.
• Monitor dispatch status and inform customers about updates.

4. Tracking & Reporting Maintain a structured tracker for:

• Delivery dates
• Customer feedback
• Pending approvals
• Open issues
• Ensure closure of action items from customer meetings.