Online Shopping App - Business Manager

🎯 Key Responsibilities🔹 App & Platform ManagementManage the overall performance of the mobile app and website

• Coordinate with developers for updates, bug fixes, and improvements
• Ensure smooth user experience and app functionality

🔹 Order & Operations ManagementOversee daily order processing, delivery, and inventory coordination

• Ensure timely order fulfillment and minimal cancellations
• Monitor logistics and delivery team performance

🔹 Business Growth & StrategyPlan and execute strategies to increase online sales and revenue

• Introduce offers, discounts, and campaigns to attract customers
• Analyze sales data and improve performance

🔹 Team ManagementSupervise customer support, operations staff, and delivery teams

• Hire, train, and manage team members
• Set targets and track team performance

🔹 Customer Experience ,Handle customer complaints and improve satisfaction

• Ensure quick resolution of issues and refunds
• Maintain high service quality standards

🔹 Vendor & Inventory Coordination

• Ensure proper stock levels and pricing updates

Add new products and manage catalog