Sales Associate

· Implement defined sales strategy for the territory.

· Ensure achievement of sales target for each Segment and Product in the assigned

territory through regular follow up with all channel partners.

· Adhere to the Personal Journey Plan (PJP) and meet the daily set targets in terms of

meetings with channel partners, customers, potential customers and influencers.

· Ensure prompt supply on time to channel partners and Direct fleets.

· Provide required information and advice on products and other details.

· Ensure regular relationship building with all Channel partners and key customers.

· Ensure prompt response to all customer queries and mails.

· Meet prospective channel partners and direct customers to demonstrate products,

explain product features, and solicit orders.

· Prepare sales presentations / pitch to potential customers on product offerings.

· Recommend products to customers, based on customers' needs and interests.

· Drive sales schemes, warranties etc. as per set norms.

· Implement sales policies on credit or contract terms, as per set norms / procedures.

· Keep abreast of all products and services and changes if any, to provide accurate

information to customers/channel partners.

· Handle customer complaints timely, assist in settling disputes and resolving grievances

for channel partners and customers.

· Conduct field inspections and CFA visits as part of the claim management process with

adherence to company’s policies and processes.

· Field visits to channel partners/ direct customers to understand product performance

and customer issues.

· Field visits to mechanic shops, garages etc. to understand product performance and customer issues. · Support the RSM in resolving escalation from channel partners and customers.

· Coordination with the internal Logistics / CFA’s / Transportation for ensuring timely supply to customers / channel partners. · Follow up with transporter to ensure timely dispatch and delivery of goods to Dealers and Direct fleets.

· Follow up with CFA / Commercial team to prepare invoice and ensure accuracy of details (Example - product specifications, quantity, payment terms and conditions etc.) · Follow up with Direct fleet customers for payment and resolve their issues. · Assist commercial department in the collection of accounts as needed. · Escalate issues in payment, discrepancies and default in payment dates to RM