Assistant Manager Sales Training

Description

1. Design and Execution of Instructor Lead  learning interventions

• Create the quarterly training calendar for the allocated area based on the specific training requirements of the functions
• Deliver hard and soft skills trainings to internal employees, outsourced/contractual staff as well as intermediaries and other partners – meet the target of ___ man-days in a month with a minimum feedback score of __ per session.
• Collect feedback via the survey tool for every training session
• Adhere to all the timelines and training related SOPs and ensure standardization of training delivery and content for the region
• Conduct market benchmarking study of the latest in the insurance sector, comparative study of new products from competitors, locational and geographical nuances
• Prepare design modules, training roadmaps, FAQs for each of the trainings keeping in mind the audience demographics

2. Stakeholder management

• Collaborate with the various channel SPOCs from the sales channels to gather the training requirements and finalize the content
• Coordinate with the assigned LOB SPOCs for training dates and participation numbers
• Publish the monthly/quarterly training calendar for the region with the internal channel SPOCs to ensure good participation in the training programs
• Effectively resolve queries of training participant’s especially external partners such as intermediaries, agents, dealers, relationship managers etc. to maintain equity in customer service delivery.

3.  Analytics and Reporting

• Review analytics for learning engagement and training effectiveness regularly for the region
• Use insights from analytics to recommend revisions to the program design for better outcomes
• Provide analytics to Cluster Heads and Zonal Heads for their teams to improve learning engagement on a monthly basis

Skills Required

sales training, training programs

Education/Qualification

None

Desirable Skills

None