Customer Service Officer

InterGlobe Aviation Ltd ( IndiGo )

Durgapur

Not disclosed

Work from Office

Full Time

Freshers only

Job Details

Job Description

Officer - AO&CS in the role of Customer Service

JOB DESCRIPTION

Officer – AO&CS in the role of Customer Service

(OUText – Customer Service)

 

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.

Departures

  • Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.

Arrivals

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post flight departure 

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Job Description

Experience Level

Entry Level

Job role

Work location

Durgapur, WB, IN

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Freshers only

About company

Name

InterGlobe Aviation Ltd ( IndiGo )

Job posted by InterGlobe Aviation Ltd ( IndiGo )

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