Branch Manager

Job Summary:

Overseeing the entire sales process ensuring daily branch targets are met, supporting branch leadership by guiding and optimizing the gold purchasing. Monitoring sales performance daily, driving the team to meet and exceed targets through personalized coaching and strategic sales oversight.

Key Roles & Responsibilities:

1.    Sales Process Oversight:

·      Oversee the complete sales cycle from customer greeting and product recommendation to negotiation and closing.

·      Ensure team meets branch-level sales targets via daily tracking and corrective coaching

·      Maintain and track stock levels; coordinate replenishment and manage dead/aged stock.

·      Prepare daily/weekly reports on sales, transactions, and inventory for branch head.

2.    Negotiation & Customer Engagement:

·      Leverage advanced negotiation skills during gold valuation discussions to maximize margins.

·      Handle customer grievances promptly and professionally to ensure satisfaction

3.    Process & Compliance Management:

·      Ensure strict adherence to SOPs, security protocols, stock handling, and transaction accuracy.

·      Perform regular stock audits and ensure equipment (weighing scales, POS systems) is functional.