Customer Relations Executive
TM Consultancy
Customer Relations Executive
TM Consultancy
Ernakulam
₹18,000 - ₹25,000 monthly
Fixed
₹18000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
24 applicants
Benefits include: Overtime Pay, Flexible Working Hours
Job Description
- Manage a portfolio of customers and serve as their key point of contact
- Build and maintain strong, long-lasting customer relationships
- Understand customer needs and provide appropriate solutions and recommendations
- Handle customer inquiries, complaints, and escalations in a timely and professional manner
- Collaborate with cross-functional teams to ensure customer success
- Identify opportunities to enhance the customer experience and drive customer loyalty
- Prepare regular reports and maintain accurate customer records
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to multitask and prioritize effectively
- Attention to detail and ability to follow through
- Proficient in using CRM software and other relevant tools
- Ability to work independently and as part of a team
- Bachelor's degree in a relevant field is preferred
Job role
Work location
M.G. Road, Padma Junction, North Kaloor, Pullepady, Kochi, Ernakulam, Kerala
Department
Sales & BD
Role / Category
Telesales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Telesales/Telemarketing, B2B Sales, Counselling, B2C Clients
English level
Basic English
Age limit
18 - 41 years
Gender
Any gender
About company
Name
TM Consultancy
Address
M.G. Road, Padma Junction, North Kaloor, Pullepady, Kochi, Ernakulam, Kerala
Job posted by TM Consultancy
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