Customer Support Executive

We are seeking a highly skilled and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. If you have excellent communication skills in Malayalam and English, a passion for customer service, and a strong work ethic, we encourage you to apply.

Key Responsibilities

- Handle customer inquiries and resolve issues via phone, email, and chat

- Provide accurate and timely solutions to customer complaints

- Ensure customer satisfaction and provide excellent customer service

- Collaborate with internal teams to resolve customer issues

- Meet productivity and quality standards

- Maintain accurate records of customer interactions

Job Requirements

- Fluency in Malayalam and English 

- Excellent communication and problem-solving skills

- Ability to work in a day shift environment

- 12th pass or equivalent qualification

- Prior customer service experience is an added advantage

- Ability to work in a fast-paced environment and adapt to changing priorities