Customer Support Executive – Hindi Process

Job Title: Customer Support Executive – Hindi Process

Location: Kochi, Kerala

Salary (CTC): ₹21,000 – ₹25,000 per month

Working Hours: 9:00 AM to 5:30 PM

Work Mode: Work from Office (Onsite)

Shift Type: Day Shift

Job Description:

We are hiring Customer Support Executives (Hindi Process) for a reputed financial services organization based in Kochi.

The role involves assisting customers in Hindi and English through calls and emails, resolving queries, and ensuring an excellent customer experience.

• Key Responsibilities:Handle inbound calls and emails in Hindi and English.
• Assist customers with account, trading, and investment-related queries.
• Resolve customer concerns efficiently and escalate complex issues when necessary.
• Maintain and update customer information in CRM systems.
• Follow company policies, compliance, and service quality standards.
• Coordinate with internal departments to ensure timely issue resolution.
• Requirements:Bachelor’s Degree (mandatory) with minimum 60% marks in 10th, 12th, and graduation.
• Excellent communication skills in Hindi and English.
• Freshers can apply; experience in customer support or financial services preferred.
• Good computer proficiency and analytical mindset.
• Willingness to relocate to Kochi.
• Immediate joiners preferred.

Skills Preference:✅ Hindi & English Communication

✅ Customer Handling

✅ Problem Solving & Listening Skills

✅ Typing & Computer Proficiency

✅ Time Management

✅ Financial Awareness

✅ Patience and Empathy

✅ Teamwork

• Perks and Benefits:Comprehensive training and development support
• Career growth opportunities in a reputed organization
• Supportive and professional work culture

Contact Details:Jackson J

Senior HR Executive – SkillActz | Trinity Skillworks Pvt. Ltd.

📱 +91 95443 16657

📧 jackson.j@skillactz.com