Job Title: Destination - Relationship Manager

Company: Mahindra Holidays & Resorts India Ltd

Location: Club Mahindra Office, trade tower, Kaloor, Ernakulam

Work Timings: General Shift – 9:00 AM to 6:00 PM

Week Off: Rotational

Salary: Up to ₹5.5 LPA (based on experience and performance)

Employment Type: Full-Time

Job Purpose:

To drive direct sales of Mahindra Holidays' unique vacation ownership products at the destination center, by engaging walk-in customers, delivering persuasive product presentations, and closing profitable deals. The role involves building strong client relationships and providing exceptional service to ensure customer satisfaction and referral generation.

Key Responsibilities:

Sales & Target Achievement

Convert walk-in leads at the destination into confirmed sales through effective need-based selling.

Meet and exceed daily/weekly/monthly sales targets.

Ensure high conversion ratios from lead to sale.

Client Engagement

Deliver engaging and informative product presentations to walk-in customers.

Build trust and rapport with prospective clients to understand their vacation needs.

Guide new members through the onboarding and first-time holiday booking process.

Customer Relationship Management

Maintain post-sale relationships to ensure member satisfaction and generate referrals.

Handle member concerns professionally and ensure timely resolution.

Product Knowledge & Market Awareness

Stay updated on Mahindra Holidays' offerings, benefits, and promotions.

Understand the competitive landscape and communicate unique value propositions effectively.

Referral Generation

Actively seek referrals from satisfied clients to expand the customer base.

Candidate Profile:

Education: Graduate (mandatory)

Experience: Minimum 1 year of experience in field or direct sales (hospitality or timeshare sales preferred)

Age: Up to 35 years

Gender: Male candidates preferred (as per role requirement)

Languages:

Fluency in English and Tamil is mandatory

Additional language proficiency is a plus

Key Skills Required:

Strong sales and negotiation skills

Excellent communication and interpersonal abilities

High energy, passion, and customer-centric attitude

Ability to work independently and as part of a team

Result-oriented with a strong sense of ownership

Why Join Mahindra Holidays?

Work with India’s leading vacation ownership brand

Attractive salary and incentive structure

Career growth with a reputed, established company

Supportive team environment and professional development opportunities