Field Sales Executive

The XFE

(Executive – Field Executive) is responsible for driving broadband and fiber

sales, customer acquisition, and service activations within the assigned

territory. The role involves field visits, lead generation, customer

interaction, and coordination with internal teams to ensure smooth service

delivery and customer satisfaction.

Key

Responsibilities:

• Generate new leads through field activities such as door-to-door visits, society/RWA

campaigns, and partner tie-ups.

• Explain Airtel broadband and fiber plans, features, and benefits to potential

customers.

• Convert leads into sales by completing required documentation and coordinating for

installation/activation.

• Handle field sales activities, including managing walk-in customers at partner retail stores

(e.g., MyG, G Mart) and attending field appointments.

• Maintain and update customer data, leads, and sales status using Airtel’s CRM or

lead-tracking applications.

• Resolve customer queries and provide post-sale support to ensure satisfaction and

retention.

• Coordinate with backend and technical teams for smooth connection delivery and issue

resolution.

• Adhere to company policies, process compliance, and reporting structure.
• Represent Airtel professionally in the market and maintain brand standards.