Front Office Executive

Job Summary

The Front Office Executive serves as the first point of contact for guests, providing exceptional service and ensuring a smooth check-in, stay, and check-out experience. This role involves managing front desk operations, handling guest inquiries and reservations, coordinating with other departments, and upholding the resort’s hospitality standards to ensure guest satisfaction.

• Key Responsibilities Guest Relations. Welcome guests warmly and assist with check-in and check-out procedures.
• Provide detailed information about the resort’s facilities, services, and event offerings.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain a friendly, courteous, and helpful demeanor at all times to ensure a positive guest experience.
• Coordinate with housekeeping, maintenance, and food & beverage teams to ensure guest needs are met efficiently.
• Front Desk Operations Manage phone calls, emails, and online reservations efficiently.
• Maintain accurate guest records, billing details, and payment processing through the property management system (PMS).
• Prepare and update occupancy reports, guest lists, and daily activity logs.
• Handle check-ins/check-outs in compliance with resort policies and procedures.
• Monitor and manage room assignments, availability, and overbooking situations.
• Administrative SupportAssist in maintaining front desk supplies and ensure smooth daily operations.
• Record and relay messages accurately to concerned departments or personnel.
• Support the Sales and Events team by providing guest or client information when required.
• Ensure the lobby and reception area remain clean, organized, and welcoming.
• Qualifications and Experience Bachelor’s degree or diploma in Hospitality Management, Business Administration, or related field.
• 1–3 years of experience in front office or guest services, preferably in a hotel, resort, or event centre.
• Proficiency in hotel management software
• Excellent communication and interpersonal skills.
• Strong multitasking ability and attention to detail.
• Professional appearance and grooming standards.
• Ability to work flexible hours, including weekends and holidays.
• Key Competencies Excellent customer service orientation
• Team player with a positive attitude
• Problem-solving and conflict resolution skills
• Strong organizational and time-management abilities
• Adaptability and calmness under pressure
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• Compensation and Benefits Competitive
• Meal and accommodation benefits (if applicable)
• Uniform and grooming allowance

leave benefits

• Opportunities for training and career growth