Hotel Manager

We are seeking a dynamic and experienced Hotel Manager to oversee the complete operations of a prestigious 4-star hotel in Ernakulam. The ideal candidate will be responsible for managing all departments, ensuring exceptional guest satisfaction, maintaining high service standards, and driving operational excellence across the property.

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Key Responsibilities

1. Overall Hotel Management

- Manage day-to-day hotel operations efficiently and professionally

- Ensure smooth coordination between all departments

- Maintain 4-star service standards and guest experience

- Monitor occupancy, revenue, and overall performance

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2. Supervisory Role

- Supervise and guide departmental staff including front office, housekeeping, and service teams

- Conduct regular staff meetings, training sessions, and performance evaluations

- Ensure discipline, teamwork, and productivity among employees

- Handle staff scheduling and duty allocation

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3. Housekeeping Management

- Oversee cleanliness, hygiene, and maintenance of all rooms and public areas

- Ensure housekeeping staff follow proper procedures and quality standards

- Conduct regular inspections to maintain a high level of presentation

- Manage inventory of housekeeping supplies and linen

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4. Guest Relations & Customer Service

- Ensure a warm welcome and excellent service for all guests

- Handle guest complaints and resolve issues promptly and professionally

- Maintain strong guest relationships and encourage repeat business

- Monitor guest feedback and implement improvements

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5. Financial & Operational Control

- Manage hotel budgets, expenses, and revenue targets

- Ensure cost control without compromising service quality

- Prepare reports on hotel performance and operations

- Coordinate with management for business growth strategies

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6. Compliance & Safety

- Ensure adherence to hotel policies, safety standards, and legal regulations

- Maintain hygiene and safety protocols across the property

- Conduct regular checks to ensure compliance with industry standards

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Required Skills & Qualifications

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Good knowledge of hotel operations and hospitality standards

- Problem-solving and decision-making skills

- Ability to work under pressure and manage multiple responsibilities

- Proficiency in hotel management software (PMS systems preferred)

Why Join Us

- Opportunity to lead a reputed 4-star hotel in Ernakulam

- Professional growth in a dynamic hospitality environment

- Competitive salary and career advancement opportunities