Relationship Manager

Job Description – Assisted Services

The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. 

* Understanding the customer requirement accurately. 

* Helping customer find suitable profiles keeping in mind their requirements.  

* Delivering quality service to paid members and working closely to maintain a good rapport with them.

* Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories. 

* Managing a set portfolio of customers with robust follow up. 

* Excellent verbal & written communication, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity. 

* Punctuality & Presentation skills 

* Emotional quotient, Persuasion Skills. 

* Ability to read/interact to understand the client requirements. 

* Graduate in any specialization with a minimum of 1 year experience in directly interfacing with the Customer.  

* Experience in Personalized service would be an added advantage. 

Role Overview : The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. 

Key Responsibilities

*Welcoming the customer on-board and creating a Member Profile.

*Understanding the member choice, expectations and identifying the uniqueness of the Member.

*Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

*Maintaining good rapport with the member; providing the right 'Elite' experience and delivering quality service.

*Managing a set customer portfolio with robust follow up