Relationship Manager

Matrimony.com Ltd is one of India’s largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with market capitalization of more than Rs.2000 Crores. 

matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services. With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganized $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com

Role Overview:

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Department Overview - 

Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who need assistance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mates.

The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.

• Understanding the customer requirement accurately.
• Helping customer find suitable profiles keeping in mind their requirements.  
• Delivering quality service to paid members and working closely to maintain a good rapport with them.
• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
• Managing a set portfolio of customers with robust follow up.
• Excellent verbal & written communication, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity.
• Punctuality & Presentation skills
• Emotional quotient, Persuasion Skills.
• Ability to read/interact to understand the client requirements.
• Graduate in any specialization with a minimum of 1 year experience in directly interfacing with the Customer. 
• Experience in Personalized service would be an added advantage.

Role Overview : The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.

Key Responsibilities

*Welcoming the customer on-board and creating a Member Profile.

*Understanding the member choice, expectations and identifying the uniqueness of the Member.

*Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

*Maintaining good rapport with the member; providing the right 'Elite' experience and delivering quality service.

*Managing a set customer portfolio with robust follow up