Senior Customer Care Coordinator

job description:

Position : Senior Customer service Executive

Salary package: 18,000 to 24,000 per month

Working Hours: 11:00 AM TO 8:00 PM

Working Days: Monday to Saturday

Experience : 3 to 5 years

About the Role

We are looking for enthusiastic and driven individuals to join our team as senior customer service executive .This offers a

great opportunity to learn and grow in a fast-paced business environment, develop client communication

skills, and gain hands-on experience in sales and lead generation.

Key Responsibilities:

• Contact potential clients via phone and introduce them to our company’s services and

maintenance solutions.

• Understand client needs and provide appropriate service information to generate interest.

• Follow up with leads and maintain consistent communication to convert them into potential

clients.

• Build and maintain a database of leads and client interactions.

• Collaborate with the team to achieve monthly and contribute to business growth.

Training:

• A 1-week training session will be provided to selected candidates to help them understand our

services, communication process, and sales approach.

Key Responsibilities:

• Make outbound calls to prospective clients from provided leads or databases.

• Understand client requirements and present suitable product/service solutions.

• Explain features, benefits, and pricing clearly to generate interest.

• Maintain and update CRM records of calls, leads, and conversions.

• Follow up with leads regularly to close sales.

• Provide feedback on market trends, competitor activities, and customer preferences.

Requirements:

• Proven experience in tele sales, inside sales, or BDE roles (preferred).

• Excellent verbal communication skills in English, Hindi, Malayalam .

• Ability to handle objections and close deals over the call.

• Strong negotiation and interpersonal skills.

• Goal-oriented and self-motivated with a positive attitude.

• Basic knowledge of CRM tools and MS Office.

• Minimum age requirement: 24years and above

• Minimum 3 year 5 years of relevant experience in sales is required.