Telesales Executive

Key Responsibilities:                                                                                     

• Responsible for making outbound calls and regular follow up on leads assigned                                                                                                  

• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers                                                                                             

• Meet individual and collective revenue targets by suggesting appropriate offerings basis customer need and potential                                                                                                  

• Explaining the product features in detail and how to use the packages                                                                                              

• Understand the Customer requirements, encourage them to upgrade / renew                                                                                               

• Strictly adhere to the process requirements                                                                                             

• Strictly adhering to the process and quality requirement                                                                                                

• Document call information according to standard operating procedures                                                                                           

• Input appropriate dispositions for the call transactions in the CRM                                                                                          

•  Ensure all disciplinary and call input parameters are met daily