Back-end Executive

Company Name: Jeena Sikho Lifecare Ltd.

Position Title:  Backend Staff (Female only)

Location: Faridabaad

Working Days: 6 Days a Week

Job Summary:

We are seeking a responsible and organized Backend Executive to manage patient follow-ups, handle inbound and outbound calls, maintain NABH-related registers and documentation, and provide reception support when required. The ideal candidate should have good communication skills and basic knowledge of healthcare administrative procedures.

Key Responsibilities:

📞 Patient Follow-up & Call HandlingMake outbound calls to patients for follow-ups, appointments, and feedback.

• Attend all inbound calls professionally and redirect them appropriately.
• Maintain proper call records and follow-up logs.
• Handle patient queries politely and efficiently.

📋 Backend & Documentation WorkMaintain and update NABH registers and documentation as per compliance requirements.

• Ensure all records are accurate and properly filed.
• Coordinate with doctors and staff for required documentation.
• Maintain patient data confidentiality.

🏥 Reception Support (When Required)Manage front desk activities in the absence of the receptionist.

• Greet and assist patients and visitors.
• Handle appointment scheduling and billing support (if applicable).
• Maintain a professional and welcoming environment.

Required Skills & Qualifications:

• Graduate in any discipline (preferred).
• 1–3 years of experience in healthcare/clinic/hospital administration (preferred).
• Good communication skills (Hindi & English).
• Basic computer knowledge (MS Office, email handling).
• Familiarity with NABH documentation (preferred).
• Polite, patient-focused, and well-organized.

Personal Attributes:

• Good telephone etiquette
• Attention to detail
• Multitasking ability
• Professional appearance and behavior.