Back Office Staff/Lead Generation

Job Title: Office Clerk + Lead Generation Executive (B2B)

Company: Balance Ayurveda

Employment Type: Full-Time

About Balance Ayurveda

Balance Ayurveda is building a new-age approach to traditional wellness. We create clean, potent Ayurvedic OTC products designed for modern lifestyles—where ancient wisdom meets practical, everyday use.

We are a growing team focused on execution, clarity, and real impact—not fluff.

Role Overview

• This is a hybrid role combining backend operational responsibility with frontline business growth.
• You’ll be managing the daily flow of orders and inventory while also actively contributing to B2B lead generation and presales conversations.
• If you like structure and interaction, this role will fit well.

Key Responsibilities

1. B2B Lead Generation & Presales

• Identify and reach out to potential B2B clients (retailers, distributors, clinics, etc.)

• Generate and qualify leads through calls, WhatsApp, email, and other channels

• Initiate conversations, explain product offerings, and create interest

• Maintain a database of leads and follow-ups

• Coordinate with the sales team for closures

2. Order Management

• Process incoming orders accurately and on time

• Coordinate with dispatch/logistics teams

• Track order status and ensure smooth fulfilment

• Maintain proper documentation and records

3. Inventory Management

• Monitor stock levels and update inventory records

• Coordinate with procurement/manufacturing teams

• Flag low-stock situations proactively

• Maintain organised inventory logs

4. Customer Care (Email & Phone)

• Handle customer queries, complaints, and feedback

• Provide clear and polite responses across channels

• Ensure quick resolution and a smooth customer experience

• Maintain records of interactions

Who This Role is For

• Someone who is organised but not passive

• Comfortable with calling, messaging, and initiating conversations

• Can handle multiple responsibilities without confusion

• Has a problem-solving mindset, not just task execution

• Basic understanding of sales or customer handling is a plus

Required Skills

• Good communication skills (Hindi + basic English)

• Basic computer skills (Excel, email handling, WhatsApp)

• Ability to manage data and follow processes

• Attention to detail and accountability

Preferred (Not Mandatory)

• Experience in B2B sales, telecalling, or operations

• Exposure to the healthcare/Ayurveda industry

• Familiarity with CRM tools or inventory systems

What You’ll Gain

• Exposure to end-to-end business operations

• Hands-on experience in sales + operations combo role

• Opportunity to grow into sales, operations, or management roles