Client Relationship Executive

Position: CRM Executive

Location: Faridabad

Preferred Candidate: Female

Experience Level: 2- 3 yr

Salary: ₹20,000 – ₹24,000/month

Handle inbound and outbound support calls to resolve customer queries related to product usage, warranty, service, and troubleshooting.

Ensure timely follow-up and closure of all customer concerns. Maintain a professional and empathetic approach while dealing with escalations. Log and track customer complaints, queries, and resolutions through the CRM system.

Assign and coordinate cases with service centers/operations teams where required.

Ensure all cases are updated with correct status and closed within defined timelines.

Assist customers with product replacements, returns, or repairs under warranty/service policy.

Coordinate with logistics/service partners for smooth handling of customer requests.

Build strong customer relationships by providing consistent, courteous, and effective support.

Proactively inform customers about resolution timelines and next steps.

Key Skills & Requirements:

1–3 years of experience in customer support / CRM operations / call handling.

Strong communication skills (English & Hindi).

Familiarity with CRM/call management tools (e.g., Zoho, Freshdesk).

Ability to multitask and manage customer expectations effectively.

Problem-solving attitude with customer-first thinking.

Organized and detail-oriented with proper call documentation skills

Contact Details

Contact No-8447789927, 9319666911

Email -Info@jmkservices.in , Sidhantbaruahr@gmail.com