Customer Care Executive/12th Pass/fresher

Job description

Roles and Responsibilities

·        Taking Incoming calls of customers and capturing important details in the system.

·        Understand the customer's query and provide resolution.

·        Document accurately.

·        Doing Outbound calls to customers and attending to their queries and helping them take consultations with doctors.

Desired Candidate Profile

·           Good verbal and written Communication Skills (Hindi, Basic English & No MTI Issue)

·           Good in customer dealing (Know about Customer Service, Online Shopping Portals)

·           Knowledge of Computer, Basic Typing

·           Good Interpersonal Skills (Positive attitude, Negotiation Skills)

·           Sales driven (Know basic selling skills on call)

·           Listening skills.

·           Awareness about digital payments platforms.

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