Customer Relationship Manager

Key Responsibilities:

• Manage and maintain the CRM system (e.g., Zoho)
• project handling support service
• Develop and implement CRM strategies to increase customer retention and conversion.
• Manage automation flows such as welcome emails, follow-ups, and feedback loops.
• Train internal teams on CRM usage and best practices when needed.
• Handle customer feedback and complaints effectively, ensuring timely resolution.

Key Skills & Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 1–5 years of experience in CRM, customer service, or digital marketing.
• Proficient in CRM software (e.g. Zoho).
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication.
• Ability to work collaboratively across teams.
• Understanding of customer lifecycle management.