Customer Service Executive

1. Market Research: Conduct market research to identify potential clients, market trends, and competition within the handicraft industry. 2. Lead Generation: Utilize various channels, including social media, networking events, and referrals, to generate leads and business inquiries. 3. Client Handling: Engage with clients professionally, understand their requirements, and offer customized solutions showcasing our handicraft products. 4. Relationship Building: Build and nurture strong relationships with clients, ensuring excellent customer service and satisfaction. 5. Proposal Development: Prepare and present persuasive proposals, quotations, and presentations to clients, highlighting our unique offerings and value proposition. 6. Coordination: Collaborate with internal teams, including production, logistics, and marketing, to ensure smooth execution and delivery of orders. 7. Negotiation: Negotiate terms, pricing, and contracts with clients to secure business deals and partnerships. 8. Sales Reporting: Track and report on sales activities, pipeline, and outcomes regularly. 9. Feedback Collection: Gather feedback from clients to continuously improve our products and services.