Question 1

How much salary can I expect as a Customer Service Officer in Equitas Small Finance Ltd in undefined?

Accepted Answer

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

Question 2

What is the eligibility criteria to apply for Customer Service Officer in Equitas Small Finance Ltd in undefined?

Accepted Answer

The candidate should have completed undefined degree and people who have 4 to 5 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly.

Question 3

Is there any specific skill required for this job?

Accepted Answer

The candidate should have undefined skills and sound communication skills for this job.

Question 4

Who can apply for this job?

Accepted Answer

Both Male and Female candidates can apply for this job.

Question 5

Is it a work from home job?

Accepted Answer

No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna.

Question 6

Are there any charges or deposits required while applying for the role or while joining?

Accepted Answer

No work-related deposit needs to be made during your employment with the company.

Question 7

How can I apply for this job?

Accepted Answer

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

Question 8

What is the last date to apply?

Accepted Answer

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in undefined. Through apna, you can find jobs in 74 cities across India. Join NOW

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Key Result Area
Weightage 100 %
SNO.	OBJECTIVE	WEIGHTAGE	KEY PERFORMANCE INDICATOR	Annexure
1	Sales Objectives	10%	Actual Disbursement Vs Objectives	As per annexure 1
2	Repayment efficiency in X bucket so as to reduce the OD in the branch	30%	X Bucket Efficiency	As per annexure 2
3	Receipting (management of RO/RE field collections)	20%	FRO Audit Report	As per annexure 3
4	Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.	20%	FRO Audit Report	As per annexure 3
5	Welcome call report - customer contact number	10%	Welcome Call Report	As per Annexure 4
6	Self Development	10%	Training mandays for self	As per annexure 5


Annexure - 1
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
Actual Disbursement Vs Objectives	>110%	101 - 110%	91 - 100%	80 - 90%	<80%

Annexure - 2 - X Bucket Efficiency
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
X Bucket - Efficiency (Average)	>97%	95.1 - 97.0%	94.1 - 95.0%	92.1 - 94.0%	<92%

Annexure - 3
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
FRO Audit Report	>95%	91 - 95%	81-90%	71-80%	<71

Annexure - 4
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
Welcome call report - customer contact number	100% accuracy	98-99% accuracy	97-98% accuracy	96-97% accuracy	< 96% accuracy

Annexure-5
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
Average Mandays of Training per Team Member	>=3	2.5-2.99	2-2.49	1-1.99	<1

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