Customer Support Executive

Customer Communication

• Interact with customers via chat, phone calls, WhatsApp, and email.
• Provide timely responses to order-related queries, product information, delivery status, and return/replacement requests.
• Handle customer complaints politely and ensure high satisfaction levels.

Order & Shipping Management

• Process customer orders accurately and coordinate with the shipping/logistics team.
• Generate shipping labels, schedule pickups, and ensure timely dispatch of orders.
• Track shipments and update customers proactively on delivery statuses.

Required Skills & Qualifications

• Strong verbal and written communication skills (English & Hindi preferred).
• Basic understanding of e-commerce platforms such as Shopify, Amazon, Flipkart, etc. (training will be provided).
• Familiarity with Excel, Google Sheets, or similar tools.
• Customer-centric approach with a positive attitude.
• Ability to multitask and handle customers calmly in fast-paced situations.