Job Description:-

We are looking for an experienced Customer Support Specialist to be responsible for engaging with key customers by building and preserving trusting relationships. The customer Support Specialist will constantly identify opportunities to grow the customer base and build positive relationships with new clients. Ideal should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a Customer Support Specialist, ideal should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding Customer Support Specialist will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Roles & Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Manage projects from inception to completion in coordination with internal teams and external stakeholders.
• Develop and implement project plans and timelines.
• Communicate project progress and issues to stakeholders.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Qualification, Skills an other Requirements

• Should be MBA/Graduate or a related field.
• A minimum of 1-3 years’ experience in similar roles.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Strong work ethic and ability to work under pressure and should be tech-savvy.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.